Frequently Asked Questions

 

[vc_row][vc_column width=”1/1″][vc_toggle title=”Where do you deliver?” open=”true”] Entire mainland Grenada, Carriacou and Petite Martinique. Customers from Carriacou and Petite Martinique can collect their items at the Osprey Lines’ office.     [/vc_toggle]

[vc_toggle title=”How do I collect my item at the store? ” open=”false”] When the purchase is made a receipt is generated both to you and the store via email. You have the option of printing the receipt yourself . When you get to the store you must present either the printed receipt or a copy of it in your email (on your phone or tablet), along with a valid I.D. [/vc_toggle]

[vc_toggle title=”Will I need to wait in line at the store? ” open=”false”] Absolutely not! Find an employee, show them your receipt and your I.D. (they should have it ready for you before you even get there)  [/vc_toggle]

[vc_toggle title=”Who should I to contact if I have any queries? ” open=”false”] Contact us at yogogda@gmail.com or (473) 459-YOGO(9646)[/vc_toggle]

[vc_toggle title=”What is Yogo Plus? ” open=”false”] Yogo Plus is a premium membership subscription that allows you access to free shipping and special deals at a fixed annual price. [/vc_toggle]

[vc_toggle title=”Do you deliver on weekends and holidays? ” open=”false”] Yes, if the vendor is open for business. [/vc_toggle]

[vc_toggle title=” What are the delivery options? ” open=”false”]  Free Delivery for Yogo Plus members and Local Delivery islandwide, including Carriacou and Petite Martinique. [/vc_toggle]

[vc_toggle title=” When can I expect delivery? ” open=”false”] Local Delivery (on the mainland): Orders placed before 3pm will be delivered on the same day.   All orders placed after 3pm will be delivered the next day. For Carriacou and Petite Martinique all orders placed before 3pm will be delivered on the next day via the Osprey Line. [/vc_toggle]

[vc_toggle title=” I Received a faulty product ? ” open=”false”] Please contact the vendor/store directly and inquire about return policies.  [/vc_toggle][/vc_row]

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