5. When you buy an item on Yogo, we may share your contact information with sellers.

Sellers may also contact you if items are undelivered or there is a problem with payment.

Rules about Feedback
You can’t abuse the Feedback system. This means you can’t threaten to leave a seller negative Feedback if that seller won’t do something that wasn’t promised in the original listing. This is called Feedback extortion and is against our policy.

Also, you can’t leave Feedback if you’re only doing it to help increase a seller’s Feedback score. This is a type of Feedback manipulationand is also not allowed.

Please make every effort to resolve issues with sellers before posting a negative review. Each negative review will be investigated and a decision on whether the review is justified or not will be made. If a negative review is unjustified it will be removed

If you’re having a problem with a retailer

Be honest and have good intentions when you try to resolve a transaction problem. Learn more about what to do if you don’t receive an item or it doesn’t match the listing description. Sometimes problems can be resolved with a little patience and understanding.

Reporting policy violations

Reports of policy violations must be specific and you must submit them with the intent of addressing a known or suspected violation of our policy. False reporting of policy violations can have serious consequences so please make sure to read and understand our policies very carefully before reporting.

Report a listing only once. Multiple emails about the same listing slow down our investigation.

When we receive your report, we look at all the circumstances, including the member’s history, before we decide whether to take action. If we aren’t sure about something or can’t prove it with certainty, we may not take any action. In addition, we won’t discuss the results of an investigation. Learn more about our User Privacy Notice.

Changes To This Agreement

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.